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Edition 237 – Abdication

It’s somewhat curious to me how a great number of family business owners decide, one day, to take a step back, but don’t actually prepare the business or their management team for that event. The decision is puzzling and often, the consequences can be devastating. Let me explain.

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Edition 236 – The Watch

It was late April 1986. I’d just moved into my fourth home in less than three months, such was life in my first year of University. Precipitated by the last tenants of my share house deciding they were moving away from Sydney, I hit the Uni notice board and found my newest, new abode.

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Edition 235 – Taking Control

In over 30 plus years of working with the owners, managers and employees of family businesses, as well as employing my own staff, I’ve observed there is a fundamental difference between people in terms of their outlook and whether or not they control their own lives.

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Edition 234 – Lockdown 2.0

As I’m writing this, Melbourne has entered Stage 4 lockdown and, for the first time in it’s almost 180 year history, is experiencing the imposition of a night time curfew. For weeks, the news out of Victoria hasn’t been great and the imposition of Stage 3 restrictions doesn’t appear to be bringing the COVID 19 menace under control.

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Edition 232 – The Importance of R&R

As you would know from last week’s edition of Growth, my wife and I have recently returned from a week away on the beautiful far South Coast of New South Wales. It’s not normal for us to head to cooler climes mid year, but with border restrictions in place at the time of making our booking, we decided to stay closer to home.

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Edition 231 – Resilience

Last week, my wife and I took the opportunity to spend a week away on the far South Coast of New South Wales. This is the part of Australia that through the Christmas/New Year period, was devastated by horrendous bushfires that destroyed vast amounts of bushland and cruelled local businesses at their busiest time of the year.

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Edition 229 – Customer Care

Some experiences in recent weeks, both of my own and those of my clients, have me questioning, again, whether the large corporates really care for their customers – or whether they’re considered a nuisance that gets in the way of said corporate’s day.

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