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Growth Newsletter

Edition 98 – The Poor Attitude of Big Business

Let me share with you what has been happening with my own business this past four weeks and why I truly believe big business really doesn’t give a damn about their customers.

When we set up our business to work from home, we set up a business internet service with a separate provider to our home internet service. It was to ensure we had the right amount of internet oomph coming in when we needed it. It was also a good insurance policy in the event of something going pear shaped down the track with the provider.

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Edition 96 – Fatal Assumption

How often have you assumed something in a business relationship that later proved to be a wrong call?

I’ve been working intensively with one of my great family business clients of late and we recently came across a fascinating example of how assuming their client had all they needed has cost this family business a considerable amount of money.

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Edition 95 – Parent or Employer

Almost every family business I’ve worked with has more than one member of the family working inside of it. Sons working with their fathers. Husbands and wives working alongside each other. Sons and daughters in law working with their spouse’s parents, daily. They are wonderful dynamics to observe and I never tire of helping each of them figure out what works in their business, so that it can help their families.

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Edition 94 – Lessons from our Government

Let’s be blunt. The current Federal Government in Australia, right now, are a massive disappointment. For a party that was swept into power in 2013 with such a significant majority, and for a newly minted Prime Minister to offer so much in 2015 when he took the top job, so much more was expected than we have ever received.

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Edition 93 – The Sunday Shift

It was a Sunday afternoon and my wife and I headed off to Bunnings. I’m no handyman, and ordinarily, I’d rather have my finger nails removed one by one than visit a hardware store. However, we were popping in to pick up some petunias to plant in the pots we have on our back terrace, and I quite like gardening. So, the trip was reasonably enjoyable.

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Edition 91 – Who’s Selling in Your Business?

Most people in family businesses tend to think the role of the salesperson belongs to a dedicated person. The business card for most of these people tends to read “Business Development Manager”, “Territory Manager” or something of the like. Today, I’m going to smash that myth and prove to you that everyone in your family business is a salesperson for your business.

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Edition 90 – Nellie

This Saturday, my maternal grandmother, would have celebrated her 112th birthday. Nellie was born in Cobar in North Western NSW in 1905. Her father was a miner and she was the first child of this young, happy couple. Immediately, however, life took a tragic twist as Nellie’s mother died three days after giving birth.

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Edition 89 – The Power of Intonantion

When I attended Alan Weiss’ “Million Dollar Consulting College” in Rhode Island, USA in May 2015, I sat next to a lady by the name of Libby Wagner. It was Monday morning, the first day of an intensive week of training and the 13 delegates in the room were doing the rounds, introducing themselves as proceedings got underway.

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